How to Improve Social Media Customer Service 

Improve Social Media Customer

Have you ever committed a social media faux pas? It’s important to try to get everything right, of course, but it’s also important to pay attention to common mistakes so that you can catch them or remedy them as soon as possible. Incorrect spellings and mis-use of hashtags instead of mentions are two big examples. But what happens when those mistakes happen after normal business hours? Continue reading

How to Pick the Right Social Platform to Grow Your Sales 

Perfect Social Platform

If you use multiple social media platforms for personal use, you probably have different goals for different programs, and you share different information from one to another. The same is true for social media platforms used for business: What you share on your business’s Facebook page may not be the same as what you share on Twitter or LinkedIn—or any number of other sites. Continue reading